With UBC’s Digital Payment Program to replace ePayment launched, all ePayment onboarding requests will be redirected to DPP

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Contact Information

ePayment/Website or shopping cart Inquiries

Are you looking for more information about ePayment? If you have already read through the information provided here and still have questions, feel free to contact us. We will be able to help you determine whether ePayment is suitable for your department/unit, assist you with setting up ePayment, and/or answer any questions you may have.

Are you looking to set up a website or shopping cart to integrate with ePayment? Depending on your needs and timeframe, UBC IT may be able to assist. Please contact us for more information. 

UBC IT ePayment Support team

Email: SIS.Support@ubc.ca

Webform: https://ubc.service-now.com/selfservice/

Support Hours: 8:30 a.m – 3:30 p.m. Monday to Friday.

FMS Account Inquiries

Please note: ePayment requires GL codes from the legacy FMS system.

To start, a new merchant request needs to start with an FDM request process to create a new epayment worktag. This request is made in WorkDay by the person(s) with a Cost Centre accountant(CCA) role in the faculty/department. The ISC data analyst sets up the worktag and will provide an equivalent GL code (chartfield string) which merchant needs to supply as part of the merchant request form submitted to the ePayment team. Please connect with your Cost Centre Accountant, and review UBC Finance for more information: https://finance.ubc.ca/changes-finance-processes

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