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Web Service Support Information

Contact Information

ePayment account inquiries and requests can be submitted to UBC IT ePayment Support team via

The ePayment Support team will be able to help with issues/problems with Web Service integration, but will not be able to support your website/shopping cart (Merchant Web Service). Please ensure that you have an appropriate technical resource, such as a Developer, available.

ePayment Support Team Availablity

  • Hours of operational support service will be 8:30 a.m. – 3:30 p.m., Monday to Friday.
  • Non-urgent after hours support will be provided on a best effort basis.

Web Service Availability

  • Web Service is available 24 hours a day, with a daily maintenance window between 3:00 a.m. - 4:00 a.m.
  • After-hours emergency support available for system outages 24 hours a day at IT Operations.

Please note that UBC IT may institute standard maintenance windows for security and OS patching. These maintenance windows will be documented and communicated in advance.

A place of mind, The University of British Columbia

UBC Information Technology
6356 Agriculture Road
Vancouver, BC V6T 1Z2,

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