Contact Information

ePayment account inquiries and requests can be submitted to UBC IT ePayment Support team via

• email - SIS.Support@ubc.ca
• IT Self Service Portal - https://ubc.service-now.com/selfservice/

The ePayment Support team will be able to help with issues/problems with Web Service integration, but will not be able to support your website/shopping cart (Merchant Web Service). Please ensure that you have an appropriate technical resource, such as a Developer, available.

For support regarding GL codes and Workday tags, please visit UBC Finance: https://finance.ubc.ca/changes-finance-processes

ePayment Support Team Availablity

• Hours of operational support service will be 8:30 a.m. – 3:30 p.m., Monday to Friday.
• Non-urgent after hours support will be provided on a best effort basis.

Web Service Availability

• Web Service is available 24 hours a day, with a daily maintenance window between 3:00 a.m. - 4:00 a.m.
• After-hours emergency support available for system outages 24 hours a day at IT Operations.

Please note that UBC IT may institute standard maintenance windows for security and OS patching. These maintenance windows will be documented and communicated in advance.